B2AIBusinessToAI.org

Framework

Two directions. One discipline.

A business should not tell one story to humans, another to external AI, and another to its internal agents.

Outside the business, External AI

AI systems increasingly help people

  • discover businesses
  • compare services
  • research experts
  • evaluate options
  • answer questions
  • make decisions

Businesses therefore need to become understandable and trustworthy to external AI systems.

Inside the business, Internal AI

Organizations are introducing AI into

  • operations
  • customer support
  • training
  • knowledge retrieval
  • analysis
  • workflows
  • decision support
  • automation

Those systems need reliable organizational knowledge.

B2AI treats both as one problem